Missing commissions
Also called: unpaid commissions, commission errors, underpaid commissions
Missing commissions are payments an agency was owed for a policy but didn't receive, or received at the wrong amount.
They happen for ordinary reasons: a policy credited to the wrong agent or agency, an incorrect contract level, a delayed effective date, or a renewal that dropped off a statement.
Carriers usually correct errors once they are pointed out with evidence, which is why a reconciliation record matters.
Small, repeated errors across carriers and years add up to real money.
"Reconciliation turned up missing commissions on policies credited to an agent who left last year."
How can an insurance agency recover unpaid commissions?
Identify the policies through reconciliation, gather the evidence (application, effective date, contract level, agent of record), and submit a correction request to the carrier.