Agent scorecard
Also called: producer scorecard, agent performance report
An agent scorecard summarizes each agent's results in one view: production, issued business, persistency, chargebacks and open opportunities in their book.
Scorecards make comparisons fair by putting every agent on the same measures. They also show managers where to coach: high production with low persistency is a different problem from low production.
Including open opportunities in each agent's own book turns the scorecard from a report card into a to-do list.
Managers can't coach what they can't see side by side.
"The agent scorecard shows production, persistency and open opportunities side by side."
What should an insurance agent scorecard include?
Production, issued and placed business, persistency, chargebacks and the open opportunities in each agent's own book, measured the same way for every agent.